Also in this Section
FAQ – Support
How can I get help setting up My Child ID™?
The instruction manual for your My Child ID™ is in PDF format named named Instructions.pdf in the main folder of your device. You can also visit the My Child ID™ Help Section to see a series of videos that will walk you through the process.If you are experience other problems, please contact our Customer Support and send us a detailed message of your problem. Our Support Team strives to answer all Emails within 48 hours. Please be sure to include your contact information, including a phone number and best time to call in the event that your issue requires a bit more personal attention.
I purchased a My Child ID™ at a retail location and I am having problems?
If the problem is mechanical, please return the device to the retail location or chain where you purchased it; you will need to adhere to their return policy.If you purchased your My Child ID™ from AmberAlert.com, please send a detailed description of the problem along with your serial number, contact information and the best time to call. If there is a problem with the workmanship or materials, AmberAlert.com
